Every shipment is insured by us. In case of theft or loss, if possible, the product will be replaced with an identical one or otherwise refunded with the same payment method used for the purchase

TIMING

Packages are generally shipped within 3/5 working days of receiving payment.

COSTS IN ITALY

• with advance payment: €6.00 ​​(free shipping for orders over €50.00)

• with cash on delivery: €10.00 (free shipping for orders over €75.00)

COSTS IN EUROPE

• ONLY advance payment: €10.00 (free shipping for orders over €99.00)

We ship with national courier Bartolini and GLS

All our products (jewelry, gems, gem strings) include a gemological certificate drawn up by an expert gemologist from our internal laboratory

The certificate certifies the nature and quality of the metal and gems of all our items

You can pay in different ways:

1. CREDIT CARDS AND PREPAID CARDS
2. PAYPAL
3. BANK TRANSFER
4. CASH ON DELIVERY, only in Italy
5. SCALAPAY, pay in 3 interest-free installments

You can contact us every day during opening hours 10:00-13:00 and 14:00-18:30

• You can call the call center: tel. 049 991 5555

• You can write to us on Whatsapp: +39 049 991 5555

• You can send us an email: gioielli@lineagem.it

Sure! You can return your item within 30 days from the delivery date

How to return?

• activate the procedure in the "my orders" section of the website www.lineagem.it

Consult the page relating to the terms and conditions of sale on the website (conditions 11-12-13)