1. The offer and purchase of products made on the website are governed by these General Conditions of Sale.

The Customer is obligated to carefully read these general conditions of sale before placing an order.

By clicking on the order confirmation button, in the confirmation order section, the customer declares to fully accept the terms and conditions of sale. Please note that in case of non-acceptance of these General Conditions of Sale, it will not be possible to make any purchase on the Lineagem website. The Customer is required, once the online purchase has been completed, to print and keep these General Conditions of Sale and the relative order form, already viewed and accepted.

2. 2. Lineagem S.p.a. is a company under Italian law, registered with the Chamber of Commerce of Padua, with registered office in Cervarese Santa Croce, Via Roma, 148/150 - 35030 (PD), company register number and VAT number no. 01279670283.

For any request and/or information you can contact Lineagem:

  • through the contact form on the website.
  • by calling 049 991 5555 from Monday to Sunday from 09.30 to 13.00 and from 14.30 to 18.30 (UTC+1).
  • by e-mail to the following address: -
  • by mail to: Lineagem s.p.a. Via Roma, 148/150 35030 Cervarese Santa Croce (PD) Italy

3. The Products and Services with their prices as in the Site constitute an offer to the public in accordance with the procedures set out in the General Conditions and on the site. The terms of this offer apply exclusively to purchases made on the website The purchase and sale contracts concluded on the Site and having as object the Products and Services, are concluded with Lineagem s.p.a. Online Sales Agreement means the Distance Contract for the purchase and sale of movable property (hereafter products) concluded between the Customer and Lineagem s.p.a., as Seller, within of the electronic commerce service organised by the Seller which, for this purpose, uses Internet distance communication technology.

4. By accepting these General Conditions of Sale, the Customer declares and guarantees to be of legal age and that the data provided are correct and truthful.

5. In order to complete the purchase of one or more products, the Customer must complete the order form in electronic format (on the website and send it to the Seller via Internet following the instructions.

The Order contains:

- a reference to these General Conditions of Sale;

- information and images of each Product and its price;

- the means of payment available to Customers;

- the delivery methods for the Products purchased and the relative shipping and delivery costs.

Although Lineagem S.p.a. constantly takes measures to ensure that the photographs shown on the Site are faithful reproductions of the original products, including the adoption of every possible technological solution to minimize inaccuracies, there may be some discrepancies due to technical characteristics and the colour resolution of the device used by the Client. Consequently, the Seller is not liable for an eventual incompliance of the graphic representations of the Products shown online, if due to the previously indicated technical reasons. We remind you that these pictures are purely illustrative.

6. Lineagem reserves, at its sole discretion and without any liability to the Customer, to refuse or not to comply with the Customer’s order. If the Customer intends to purchase products no longer available, Lineagem will promptly inform the Customer.

7. Once the Order has been sent, Lineagem will take care of it for its processing and will send the Customer a Confirmation of the Order by e-mail, to the e-mail address provided by the Costumer. This Confirmation will summarize the products and services chosen, their prices, including delivery costs and additional costs related to additional services requested by the Customer, the address for delivery, the order number, the General Conditions of Sale provided therein and any special conditions applicable to the individual Order and determined by specific requests of the Customer.

8. All prices of the Products and shipping and delivery charges indicated on the Website and in the Order are to be considered VAT included and expressed in Euros. The validity of the prices indicated is always and only that indicated by the Website at the time of transmission of the Order through the Internet. The prices of the Products, the offers and the costs of shipping and delivery may vary over time.

9. For payment, the customer may follow one of the methods indicated in the electronic order form on the website and summarized here :

- credit cards and prepaid cards, it is understood that the Customer must be the holder of a valid credit/prepaid card at the time of the Order of the products purchased online and that the name on the credit/prepaid card must be the same as indicated on the billing information. Without these prerequisites, it will not be possible to proceed with the Order. At no time during the purchase procedure will Lineagem S.p.a. be able to know the information relating to the Customer's credit/prepaid card (for example, the card number or the date of its expiry), transmitted via a connection protected by encrypted protocol directly to the site of the entity handling the electronic payment (banking institution or PayPal). No computer file of Lineagem S.p.a. will retain such data.

- PayPal

- bank transfer, the order may be cancelled by Lineagem in the event that the credit is not made within 7 days following the order.

10. The purchased products will be shipped in 3/5 working days, by express courier identified by Lineagem, to the shipping address indicated by the customer, with signature on delivery.

11. Lineagem guarantees, in accordance with the "Consumer Code", the right of withdrawal, if the Customer is a consumer, i.e. a natural person who purchases the goods for purposes not related to his professional activity, or does not make the purchase by indicating in the order form to Lineagem S.p.a. a VAT number reference.

If these conditions exist, the Customer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty within 30 days.

In order to comply with the withdrawal period, it is sufficient for the Customer to send the communication regarding the exercise of the right of withdrawal, either by e-mail or by return procedure to be activated in the "my orders" section of the website, before the expiration of the withdrawal period. Once the aforesaid notice of withdrawal has been received, Lineagem S.p.a. will quickly provide the Customer with instructions on how to return the goods.

12. The right of withdrawal is subject to the following conditions:

- the returned Products must be returned in their entirety and not parts or components of them, even in the case of kits;

- the returned Products must not have been used

13. If the right of Withdrawal has been exercised by the Customer in accordance with the preceding conditions, Lineagem will refund the sums paid by the Customer no later than 14 days after the decision to exercise the right of Withdrawal, but provided that within the same period the products have been returned and verified by Lineagem S.p.a.

The Seller will use for the re-credit the same means of payment used by the Customer for the initial transaction.

14. The products purchased by the Customer are covered by warranty according to the rules of the "Consumer Code". The Legal Warranty is reserved for consumers. It, therefore, applies, only to users who have made the purchase on the Site for purposes unrelated to any entrepreneurial, commercial, craft or professional activity.

15. PRIVACY POLICY - the Customer's data are processed by Lineagem S.p.a. in accordance with the provisions of the legislation on the protection of personal data pursuant to Regulation (EU) 2016/679 of the European Parliament (GDPR). For more information, please refer to the Privacy Policy on the Site

16. Competent to settle any dispute with consumers arising out of, or related to, these Terms of Sale or use of the Site is the court of the place of residence or domicile of the consumer, if located in the territory of the Italian State. In any other case, including the circumstance in which the user is not a consumer under the applicable provisions of law, the jurisdiction for the definition of any dispute will be devolved exclusively to the Court of Padua.

17. On the occasion of any amendment to these General Terms and Conditions of Sale, Lineagem S.p.a. shall promptly publish the amended ones on the Site. The modified General Terms and Conditions of Sale shall become an integral part of the new Contracts, as from the date of the first Order placed by Customers following their publication on the Site. In the case of Orders already forwarded before such publication, the previous version of the General Conditions of Sale shall apply.